TMates Review: 24/7 Access in All 50 States + Puerto Rico
TMates offers semaglutide and tirzepatide in both oral and injectable forms across all 50 states and Puerto Rico, with 24/7 medical staff. But some review discrepancies deserve a closer look.
Quick Verdict
Price
From $199/mo (semaglutide)
Best For
Patients in underserved states wanting 24/7 access
Our Rating
3.5 / 5
What Is TMates?
TMates (tmates.com) is a telehealth platform offering weight loss medications, TRT, NAD+, hair loss, and skincare treatments. They claim over 40,000 patients and operate across all 50 states plus Puerto Rico — a broader footprint than many competitors. Their standout features include 24/7 medical staff access, SMS coaching, and both oral and injectable formulations of semaglutide and tirzepatide.
What They Offer
- Semaglutide (oral + injectable): $199-$225/month
- Tirzepatide (oral + injectable): From $297/month
- Phentermine: Available as an appetite suppressant option
- TRT: Testosterone replacement therapy
- NAD+: Longevity and cellular health treatments
- Hair loss: Prescription hair restoration options
- Skincare: Medical-grade skincare treatments
Pricing
Here's the current pricing breakdown:
- Semaglutide (injectable): $199-$225/month
- Semaglutide (oral): $199-$225/month
- Tirzepatide (oral + injectable): From $297/month
- Shipping: Discreet 2-3 day delivery
- Contracts: None — cancel anytime
Pricing is competitive but not the cheapest. For a broader look at semaglutide pricing across providers, see our cheapest semaglutide online comparison and our compounded vs. brand GLP-1 guide.
Pros
- ✓ All 50 states + Puerto Rico — broader coverage than most competitors
- ✓ 24/7 medical staff — access to support any time, not just business hours
- ✓ SMS coaching — text-based support for accountability
- ✓ Oral + injectable options — flexibility for patients who prefer pills over needles
- ✓ No contracts — cancel anytime without penalties
- ✓ Discreet 2-3 day shipping — fast and private delivery
Cons
- Trustpilot discrepancy — TMates' website claims a 4.9-star rating from 4,700+ Trustpilot reviews, but their actual Trustpilot profile may show different numbers. Always verify review claims independently.
- BBB billing complaints — some patients have reported billing issues through the Better Business Bureau
- Higher tirzepatide pricing — $297/month for tirzepatide is above average compared to competitors
- Compounded only — no brand-name Ozempic/Wegovy or Mounjaro option
Caution: Review Discrepancy
TMates' website claims a 4.9-star Trustpilot rating from 4,700+ reviews. We recommend verifying this directly on Trustpilot before making a decision, as we've observed discrepancies between their claimed and actual review profiles. Additionally, the BBB lists billing-related complaints. Do your due diligence.
Who Is TMates Best For?
TMates is worth considering if you:
- Live in an underserved state or Puerto Rico where other providers don't operate
- Want 24/7 medical staff access, not just business-hours support
- Prefer oral GLP-1 options over injectables
- Value no-contract flexibility with SMS coaching
It's probably not the best fit if you want the lowest price (see Eden Health) or if verified third-party reviews are a dealbreaker for you. Compare all options on our provider comparison page.
Bottom Line
TMates offers genuine convenience with 24/7 access, broad state coverage including Puerto Rico, and both oral and injectable GLP-1 options. However, the Trustpilot review discrepancy and BBB billing complaints warrant caution. Verify their reviews independently and start with a single month before committing.
Check If You Qualify at TMates →Related Reviews
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